This policy explains how FinupGlobal handles membership purchases, access activation, cancellations, and refund requests for digital educational products and services.
Because FinupGlobal provides digital education, member-only tools, downloadable or viewable content, and live-session access, payments are generally non-refundable once access has been granted, approved, or activated.
If a membership request has been submitted but has not yet been approved or activated inside the platform, FinupGlobal may review cancellation or refund requests at its discretion based on the payment status and verification stage.
If you believe you were charged incorrectly, charged more than once, or paid the wrong amount by mistake, you should contact support promptly with your payment reference and account details so the case can be reviewed.
You may stop future renewals or request account cancellation where applicable, but cancellation does not automatically create a refund for payments already made. Access already granted remains subject to the original membership terms unless we decide otherwise in writing.
Any exception to this policy is handled case by case and solely at FinupGlobal’s discretion. Approval of one refund request does not create an obligation to approve future requests under different circumstances.
If you need help with a billing or payment issue, contact the support channel listed on the platform and include your registered email address, payment reference, and the date of payment so the request can be reviewed efficiently.